Consultancy & Training
KSL Connect can help train staff to enhance their customer-handling skills
Businesses looking for advice on GDPR compliance or help with practical planning for a new call centre can count on KSL Connect to provide high quality consultancy. The team always aim to provide the information and advice that businesses need to make the right decisions, whether they’re working with KSL Connect on a one-off basis or are long-term customers.
The KSL Connect team also offer a comprehensive project management service, led by dedicated Project Manager, Alice Venables. This provides call centres with a project plan, timescales, costs and tools to get the job done in line with their targets, needs and budget.
As certified instructors, KSL Connect are qualified to create and run workshops and training courses to help businesses get the most from their call centres. The experienced team enjoy sharing their expertise with students and receive fantastic feedback on training courses provided all over the world.
Subject areas include advanced call handling skills; data protection and GDPR compliance; target setting and monitoring; and technical management for telecoms systems.